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ETT Customer Relation Representatives are based at the
ETT International Group
50 Broadway
London
SW1H 0RG
Our Promises:
- We will reply to your emails within 24 hours.
- We will answer your call within 4 rings.
- We will deal with you professionally and effectively.
- We aim to provide a polite, welcoming and efficient service, resolving your enquiry first time where possible.
- We will be responsible and accountable for the accuracy and quality of our work and are committed to investing in our staff development so we can help you more efficiently.
- We are committed to the corporate aims for customer care and will deliver within these agreed standards.
Our Code of Practice
We have put this code together to provide you with up-to-date information about our products and services and to help you contact us if you have any technical or customer care questions or general enquiries. Your satisfaction with our service is of the utmost importance to us. All members of our staff are aware of the code and will follow the code at all times to make sure that any complaints or queries are dealt with as quickly and fairly as possible. This code has been produced as part of our obligations as a communications provider under the Communications Act 2003 and has been approved by the UK communications regulator, Ofcom. We review the code quarterly to ensure it is up to date and reflects any changes in our business.
To help any of our customers with sign language or If you need help with any of your special needs, please contact our customer services by telephone on 0844-ETT-INTL (0844-388-4685) or click here. You can also write to us at ETT International Group, 20-24 Broadwick Street, London, W1F 8HT.
About ETT International
ETT International is a privately owned company. Our registered office is located at 50 Broadway, London, SW1H 0RG.
More information about us can be found here.
Our services include:
See our Products and Services.
1. Customer Service
Customer satisfaction is of the utmost importance to us. The first place to find answers is in the ‘Customer Care’ sections of our websites.
2. Sales and Marketing
We market our products and services through a variety of channels including press advertising, Internet, targeted leafleting, telemarketing and agents. Where you indicate to us that you do not wish to be directly contacted we shall cease to have any further sales contact with you. In addition, we take steps to ensure that telephone numbers we call are not listed on the Telephone Preference Service.
If you wish to order our products and services you can order via our our web sites. Our terms of service will be made available to you before you make any contractual commitment. You are entitled to cancel or terminate any contract with us provided you follow the cancellation and termination procedures identified in our terms of service. We charge an activation fee and a termination fee and we may disconnect the service if you breach our terms of service.
3. Technical Problems
We aim to provide you with all the help you need to understand how to use the service and to help you with any technical problems you may experience. We aim to attend to any faults as soon as possible.
4. Pricing and Billing
Up-to-date pricing information is available at our websites and don’t hesitate to contact us if necessary. Our billing terms may vary depending upon the products or services supplied but we make sure you are aware of our payment terms before you enter into a contract with us.
We provide itemised bills clearly showing the charges for using our service. If you have any billing queries or difficulties, please contact us. In the case of non-payment or late payment we may impose a credit limit on your account and/or require a deposit as security for paying bills. We have the right to charge interest on any overdue amount. We may also suspend or terminate the service if you do not make any payment when due.
5. Complaints and Dispute Resolution
We are committed to addressing any complaints as fairly as possible and within a reasonable time. If you are dissatisfied with any aspect of our service, please contact us and we shall do our best to resolve the problem as quickly as possible. We operate a complaints procedure to help ensure that any complaints are dealt with to your satisfaction.:
As soon as we become aware of your complaint, we give it a complaint reference number. If you are unhappy with the way in which your complaint has been handled, you can ask for it to be escalated. Escalation may happen immediately if you are on the phone or we shall arrange for a manager to contact you.
6. Your Privacy
We are committed to the privacy of our customers and those who access our website and to our compliance with the Data Protection Acts of 1984 and 1998 to ensure that data collected by us is processed properly.
7. Social Responsibility
We take our social, health and safety, environmental and employee relations responsibilities very seriously. In addition, we are fully aware of our regulatory responsibilities as a communications provider and the requirements of regulatory bodies such as Ofcom and ComReg in particular.
